How do I Verify My Account

Account Verification Guide (KYC) 

To use withdrawals or claim bonuses on BETSS, you must complete KYC (Know Your Customer) identity verification. 

What You Will Need 

• A valid ID document: National ID Card (NIC), Driver's License, or Passport 
• A clear selfie taken in good lighting 

Tip:  Make sure all details match your official documents exactly. Incorrect or incomplete information may delay or block your verification. 

PART 1 — SET UP YOUR IDENTITY DETAILS ON BETSS 

◆  Step 1: Log in to your BETSS account 

◆  Step 2: Tap your profile icon at the top-right corner of the home screen

◆  Step 3: Go to My Profile 

◆  Step 4: Scroll down to the Change NIC section to ADD/[CHANGE]

◆  Step 5: Enter your identity details 

• Verification Method — Select National Identity Card, Driver's License, or Passport 
• Document Number — Enter the number exactly as it appears on your document 
• Full name — Enter your name exactly as printed on the document

◆  Step 6: Tap the Continue button.

Warning: Please ensure that your identification document is correct and ready before starting the verification process. If the verification process is interrupted, times out, or is not completed successfully, you will need to wait 1 hour before attempting verification again.

PART 2 — DOCUMENT & SELFIE UPLOAD

◆  Step 7: Get your National ID Card ready 

A preparation screen will appear. You will need: 

• Your National ID card — Front and back photos clearly showing all details 
• A selfie — Taken in good lighting with your face fully visible 
• Tap Start Verification to begin 

◆  Step 8: Tick the checkbox and give your consent

◆  Step 9: Select your document type 

Choose your document issuing country (Sri Lanka) and then select the document type you want to use: 

• National ID — Requires front and back side photos 
• Driver's License — Requires front and back side photos 
• Passport — Requires the passport data page

◆  Step 10: Follow the camera instructions 

• Allow camera access when prompted. 
• Adjust all four corners of your document within the frame 
• Avoid glare on the document 
• Avoid expired, blurred, or distant captures 

◆  Step 11: Take Photos of front and back side of your document 

• Position your document so all four corners are inside the yellow frame.
• The app will auto-capture when it detects a clear image.
• You can also tap the shutter button manually. 

Do's: 

• Use natural light facing the camera 
• Ensure even, clear front lighting 
• Take a stable and clear photo 
• Capture the full document within the frame 
• Use original document colors — no filters 

Don'ts: 

• Avoid overly bright light with glare or reflections 
• Avoid low light or shadows 
• Do not upload blurry or unclear images 
• Do not cut off any part of the document 
• Avoid scanned copies, photocopies, or edited images 

◆  Step 12: Confirm both sides 

After photographing both sides, you will see a preview screen. If you are happy, tap Confirm. If not, tap Retake to redo the photos.

◆  Step 13: Take your selfie 

After confirming your document, the system will guide you through taking a selfie to confirm your identity matches your document. 

• Align your face inside the oval shown on screen 
• Avoid inappropriate lighting (too bright or too dark) 
• Remove accessories such as glasses or hats if asked 

Tip:  Sit facing a window for the best natural lighting. Avoid bright backgrounds behind you. The oval turns green when your face is correctly positioned. 

◆  Step 14: View the final result and complete verification 

After the selfie is captured, app will process your submission and display the result: 

• If successful — Your KYC is approved and you can proceed with withdrawals 
• If failed — You will see the reason. Common issues include 'Duplicate account detected' (your identity is already linked to another account) 

Tap Proceed to finalize the verification process